04 — Act

Turn insight into action automatically

CARM cases, SLA timers, escalations, follow-up surveys, alerts, and workflow automations. Editorio publishes outputs to 22 channels in the right tone for the right audience.

See Action OS

CARM — complaint & response

Every flagged response becomes a case with owners, SLA timers, escalation paths, and an audit trail respondents can check.

SLA-driven routing + reminders
Escalation tiers (L1 → L3)
Respondent status portal
Closure surveys auto-scheduled

Editorio — content generation

47 content types across 22 output channels. One signed source of truth, many audiences, always cited.

Executive brief, donor report, field memo, social copy, press release, SMS digest…
Per-channel tone + length presets
Citations linked back to survey rows
Approval workflow before publish

Reports — 5 templates × 7 formats

Standard report templates (baseline · endline · pulse · CARM · donor) exported to PDF, DOCX, XLSX, CSV, JSON, HTML, and PPTX.

White-label branded exports
Scheduled delivery by email / webhook
Locale-aware formatting
Diff view between waves

Public API + webhooks

Everything in the UI is available over REST + webhooks. TypeScript / Python SDKs. Rate-limited per plan.

OpenAPI spec + Postman collection
Signed webhook deliveries (HMAC)
SDKs: TypeScript, Python
Per-key rotate + audit